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Cisco CCEH-SM-V110-K9 SocialMiner v.11.0 – Media Only

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SKU: CCEH-SM-V110-K9 Category:
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Key Features

  • Manufacturer Part Number: CCEH-SM-V110-K9
  • Software Main Type: Productivity Application
  • Software Sub Type: Internet Utility
  • Software Name: Cisco SocialMiner v.11.0
  • License Type: Media Only

Overview

The Cisco SocialMiner® social media customer care solution can enable your company to proactively respond to customers and prospects communicating through public social media networks such as Twitter and Facebook or other public forum or blogging sites. By providing social media monitoring, queuing, and workflow to organize customer posts on social media networks and delivering them to your customer care team, your company can respond to customers in real time through the same social network they use to communicate.

This innovative customer service capability is enabled by the Cisco SocialMiner solution, which searches multiple social networks to capture public customer postings and then organizes, filters, and prioritizes these postings and presents them to your customer care team for response. Your customer service representatives can respond to a customer service problem or reach out to new customers looking for information about your products or services.

SocialMiner provides the Web Chat and Agent Email features as part of Unified Contact Center Express. And in Cisco Unified Contact Center Enterprise, it enables the voice callback request capability.

General Information
Manufacturer: Cisco Systems, Inc
Manufacturer Part Number: CCEH-SM-V110-K9
Manufacturer Website Address: http://www.cisco.com
Brand Name: Cisco
Product Type: Software
Product Information
Software Main Type: Productivity Application
Software Sub Type: Internet Utility
Software Name: Cisco SocialMiner v.11.0
License Information
License Type: Media Only
Condition

New

MPN

CCEH-SM-V110-K9

Product Type

Software Main Type

Productivity Application

Brand

Software Sub Type

Internet Utility

License Type

Media Only

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