KEMP EP3-LM-8020-FIPS Premium Support – 3 Year – Service

Overview

Premium Support from Kemp Technologies is the minimum level that should be considered for mission critical systems. Round the clock access to experts via priority phone support ensures peace of mind. Whatever the workload, Kemp can help ensure smooth, efficient operation and can even advise on scripting – using RESTful API, Powershell or Java – to assist in automating deployment and configuration of larger LoadMaster installations.

In the event of a system failure requiring repair, advance replacement ensures a replacement unit is shipped as soon as the problem is diagnosed. Where shipping delays cannot be tolerated, it is recommended to run a pair of LoadMasters in HA configuration to ensure continuity of service.

These services are provided in addition to the core set of service offerings which includes software updates, notifications and access to a wealth of online resources.