Key Features
- Manufacturer Part Number: 00YC042
- Service Main Type: Technical
- Service Sub Type: Electronic
- Service Description: 24x7x1 Hour
- Provided Support:
- Phone Support
- New Releases Update
- Web Support
- Email Support
- Software Update
- Software Upgrade
- Service Response Time:
- – Phone Support – Severity Level 1
- – Phone Support – Severity Level 2
- – Phone Support – Severity Level 3
- – Web Support – Severity Level 1
- – Email Support – Severity Level 1
- Service Duration: 1 Year
Overview
You can’t afford to go without your mission-critical servers, even for a few hours. SUSE Priority Support is available 24 hours a day, 7 days a week, 365 days a year-so you can get help in the event of an unexpected failure. You can also prioritize support by severity level, so you know you’ll receive help with severity 1 issues as quickly as possible. We have support centers around the world, staffed with Linux engineers who understand mixed IT environments.
KEY FEATURES
- Software upgrades & updates
- Unlimited technical support
- Access by phone, chat, or email
- 24-hour access for Severity 1 issues
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