Poly 4870-LLTHW-005 Limited Lifetime Hardware Replacement

Overview

Polycom Hardware and Software Only Support services provide customers with a choice of flexible support services to meet their needs and budget requirements. Improving customer satisfaction through remote technical telephone support or hardware replacement (service dependent), customers benefit from a decreased total cost of ownership, the level of support service that they require, remote telephone support and access to a team of product specialists

Polycom Technical Support for Endpoints service provides Customers with Polycom voice endpoints who require support for their production environment with 8×5 technical telephone support, software support, escalation within Polycom, and access to Polycom’s enhanced support portal.

Polycom Limited Lifetime Hardware Replacement service provides either next business day hardware replacement or 10-Day hardware Return to Factory hardware replacement on eligible desktop and conference phones until the end of service date provided when the product is announced End of Sale.