- Manufacturer Part Number: 4870-V4220BT-312
- Service Main Type: Maintenance
- Provided Support: Repair
- Service Duration: 3 Year
- Service Characteristic: Labor
Improve system availability with continual software enhancements and outstanding responsiveness
Premier Support is our entry-level service offering. It enhances your in-house resources with conferencing technical experts who are available to support your video collaboration usage.
Premier Support is the right level of support for those businesses that have a technical staff that can address most connection challenges. As a result, they do not have a same-day need for problem resolution or technical support.
With Premier Support, a telephone technical support agent first diagnoses a problem. Then you receive the replacement part from us the next business day for your technicians to install.
- Improves solution uptime and expedites issue resolution by augmenting your internal technical resources with video collaboration specialists
- Enhances your investment in internal IT resources with access to technical telephone support and the Polycom online support portal
- Certified Service Partners are authorized to provide the complete solution and are integral to the overall success of your collaboration solution
- Improves operational efficiency
- Provides Service Request tracking for devices used in Poly strategic cloud partner environments