Key Features
- Manufacturer Part Number: 01-SSC-4304
- Service Main Type: Exchange
- Service Sub Type: Electronic and Physical
- Service Description: 24×7
- Provided Support:
- Web Support
- Email Support
- Phone Support
- Firmware Updates
- Firmware Upgrade
- Software Update
- Software Upgrade
- Replacement
- Live Chat
- Service Duration: 3 Year
Overview
More than a traditional break-fix service, SonicWall Silver Support is a multi-layered security offering that provides you with access to critical firmware updates and upgrades plus expert technical assistance and hardware replacement to keep your SonicWall solution performing optimally.
Available in one-, two- and three-year agreements, SonicWall Silver Support services include:
- Chat/Email/Web/Telephone Support – for technical assistance
- Software/Firmware Updates – for all software and firmware updates and upgrades
- Hardware Replacement – Advance Exchange for replacement of defective hardware
- Support Tools – for access to SonicWall’s electronic support tools
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