SonicWall 01-SSC-8438 E-Class Support – 2 Year – Service

Overview

Dell SonicWALL E-Class Support 24×7 is designed for customers with Dell SonicWALL E-Class solutions. Available 24×7, E-Class Support delivers the enterprise-class support features and quality of service that enterprise companies require to keep their networks running smoothly and efficiently. E-Class Support includes:

• Direct access. 24x7x365 access to a team of highly-trained, senior support engineers located at a Dell SonicWALL Enterprise TAC
• Telephone/email/web-based support. 24x7x365 telephone, email and web-based technical support
• Software/firmware updates. For all software and firmware updates and upgrades
• Hardware replacement. Advanced exchange for replacement of defective hardware
• Support tools. Access to Dell SonicWALL’s electronic support tools