Key Features
- Manufacturer Part Number: SX-PS-P-PS36
- Service Main Type: Technical
- Service Sub Type: Electronic
- Service Description: 24x7x1 Hour
- Provided Support:
- Emergency Telephone Support
- Phone Support
- Email Support
- Emergency Email Consulting
- Web Support
- Web Knowledge Base Access
- New Releases Update
- Service Response Time:
- 1 Hour – Emergency Telephone Support
- 1 Business Day – Phone Support – Severity High
- 2 Business Day – Phone Support – Severity Medium
- 2 Business Day – Phone Support – Severity Low
- 1 Business Day – Email Support – Severity High
- 2 Business Day – Email Support – Severity Medium
- 2 Business Day – Email Support – Severity Low
- 1 Hour – Emergency Email Consulting
- Service Duration: 3 Year
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