Key Features
- Manufacturer Part Number: XSXW00USMS011YZZA
- Service Main Type: Maintenance
- Service Sub Type: Electronic
- Service Description: 12x5x2 Business Hour
- Provided Support:
- Software Maintenance
- Emergency Telephone Support
- Phone Support
- New Releases Update
- Web Support
- Emergency Email Consulting
- Web Knowledge Base Access
- Email Support
- Service Response Time:
- 1 Business Day – Phone Support ; severity high
- 2 Business Day – Phone Support ; severity medium
- 2 Business Day – Phone Support ; severity low
- 2 Hour – Emergency Phone Support
- 2 Hour – Emergency e-mail consulting
- 1 Business Day – E-mail consulting; severity high
- 2 Business Day – E-mail consulting; severity medium
- 2 Business Day – E-mail consulting; severity low
- Service Duration: 1 Year
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