Key Features
- Manufacturer Part Number: XSXW00USSS011YZZZ
- Service Main Type: Technical
- Service Sub Type: Electronic
- Service Description: 24x7x1 Hour
- Provided Support:
- Phone Support
- Emergency Email Consulting
- Emergency Telephone Support
- Email Support
- Web Support
- Web Knowledge Base Access
- New Releases Update
- Service Response Time: 1 Hour – Emergency phone consulting
- Service Duration: 1 Year
Overview
As an add-on to active Standard Support, Premium Support features after-hours service and ensures a telephone response within two hours for any emergency-level support case submitted. Plus, our technicians will work with you over the phone and online. Please note: Premium Support is available in North America (in English) only and is not available on ShadowProtect IT Edition or MSP licenses.
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