The Customer must supply the following information to Dihuni to obtain an RMA number: invoice date, invoice number, product model name, serial number and reason for return. RMA number will become void if the product it covers is not received by Dihuni within 5 days after the RMA number is issued. When returning a product for RMA, Customer must ship with freight prepaid, include in the box a copy of the original invoice and a detailed note describing the problem. Customer must also make sure the RMA number is clearly marked on the outside of the box. All RMAs must be returned in the products’ original packaging.
RMA can be requested by:
- E-mailing Dihuni Technical Support with all your details as described above : firstname.lastname@example.org
- Phone : 703-436-4721
- Filing out Dihuni RMA Excel form and email to email@example.com
- Mail the filled out RMA form to Attn : Technical Support, Dihuni, 7432 Old Dominion Dr, McLean, VA 22101