- Manufacturer Part Number: 793-CU944Z+P2CMR51
- Service Main Type: Exchange
- Service Description: 24x7x4 Hour
- Provided Support:
- Phone Support
- Replacement
- Return Merchandise Agreement (RMA)
- Service Response Time: 4 Hour – Replacement
- Service Location: On-site
- Service Duration: 51 Month
Overview
The Enterprise Business Critical Support service level is NVIDIA’s premium support service level. It is designed for mission-critical deployments where a small downtime may cause a significant business impact. The Business Critical Supportservice provides 24×7 support and a one-hourresponse time for Severity Level 1 cases. The Business Critical Support service is available for designated NVIDIA offerings. For complete coverage, Enterprise Business Criticalsupport needs to be purchased for all NVIDIA offerings being deployed with the solution.