- Manufacturer Part Number: SUP-UPG-6012-GW-4G
- Service Main Type: Exchange
- Service Description: 24×7 Next Business Day
- Provided Support:
- Replacement
- Phone Support
- Web Support
- Email Support
- Web Knowledge Base Access
- New Releases Update
- Software Update
- Firmware Updates
- Online Support Tools Access
- Service Response Time: – Advance Hardware Replacement
- Service Location: Service Depot
- Service Duration: 4 Year
Overview
The Gold support program is the Mellanox premium service program for mission critical deployments where a small percentage of down time could result in a significant loss to businesses. The Gold package provides 24/7 hotline support and 30 minutes response time for severity 1 case and up to 2 hours response time for any other severity case. The Gold level support package is available for hardware, host stack and fabric management software. For complete coverage, Gold support needs to be purchased for all components of the solution.
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