Key Features
- Manufacturer Part Number: SX-VSES-MR-12
- Service Main Type: Maintenance
- Service Sub Type: Electronic
- Service Description: 12x5x2 Business Hour
- Provided Support:
- Phone Support
- Email Support
- Web Support
- New Releases Update
- Web Knowledge Base Access
- Service Response Time:
- 2 Business Hour – Emergency Phone Support
- 1 Business Day – Phone Support – Severity High
- 2 Business Day – Phone Support – Severity Medium
- 2 Business Day – Phone Support – Severity Low
- 2 Business Hour – Emergency Email Support
- 1 Business Day – Email Support – Severity High
- 2 Business Day – Email Support – Severity Medium
- 2 Business Day – Email Support – Severity Low
- Service Duration: 1 Year
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