Key Features
- Manufacturer Part Number: G25080USSS011YZZZ
- Service Main Type: Technical
- Service Sub Type: Electronic
- Service Description: 24x7x1 Hour
- Provided Support:
- Emergency Telephone Support
- Phone Support
- New Releases Update
- Web Support
- Emergency Email Consulting
- Web Knowledge Base Access
- Email Support
- Service Response Time:
- 1 Hour – Emergency phone consulting
- 1 Business Day – Phone consulting – severity high
- 2 Business Day – Phone consulting – severity medium
- 2 Business Day – Phone consulting – severity low
- 1 Hour – Emergency e-mail consulting
- 1 Business Day – E-mail consulting – severity high
- 2 Business Day – E-mail consulting – severity medium
- 2 Business Day – E-mail consulting – severity low
- Service Duration: 1 Year
Overview
Premium Support
As an add-on feature for perpetual licenses with active Standard Support, Premium Support features after-hours emergency-level support and contact by the technical support team within two hours for any emergency-level support case submitted. Please note that after-hours support is in English only. Premium Support is not available on ShadowProtect® IT Edition or MSP licenses.
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