- Manufacturer Part Number: V2HXRPZZS11
- Service Main Type: Technical
- Service Description: 24x7x1 Hour
- Provided Support:
- Emergency Telephone Support
- Emergency Email Consulting
- Phone Support
- Web Support
- Email Support
- New Releases Update
- Web-based Training
- Software Update
- Live Chat
- Service Response Time: – Emergency phone consulting
- Service Duration: 1 Year
Overview
Acronis Advantage® Delivers Enhanced Support and Maintenance to Customers Worldwide
Designed to meet the customer service, support, and troubleshooting demands of our home and corporate customers, the Acronis Advantage program provides a variety of support options including a self service, pay-per-incident or subscription plan.
An enhanced self-service knowledge base library, expanded pay-per-incident support, and three subscription-based support programs aimed to provide customers with world-class service, at a level and cost that meet specific support needs. For the Acronis® line of corporate products, the first year subscription of either the Acronis Advantage Standard or Premier level of service is included.
The Acronis Advantage program offers:
- A personalized and flexible array of services
- Premier service levels featuring fast response times to critical issues
- Direct interaction with knowledgeable Acronis support professionals
- Help for organizations in meeting their service level agreement (SLA) and Continuity of Operations Programs (COOP) requirements
