- Manufacturer Part Number: 4870-VISPRO4-NBD
- Service Main Type: Exchange
- Service Sub Type: Electronic and Physical
- Service Description: 24x7xNext Business Day
- Provided Support:
- Replacement
- Parts Replacement
- Phone Support
- Service Response Time: Next Business Day – Advance parts replacement
- Service Location: Service Depot
- Service Characteristic: Parts
Overview
Polycom Hardware and Software Only Support services provide customers with a choice of flexible support services to meet their needs and budget requirements. Improving customer satisfaction through remote technical telephone support or hardware replacement (service dependent), customers benefit from a decreased total cost of ownership, the level of support service that they require, remote telephone support and access to a team of product specialists
Polycom Technical Support for Endpoints service provides Customers with Polycom voice endpoints who require support for their production environment with 8×5 technical telephone support, software support, escalation within Polycom, and access to Polycom’s enhanced support portal.
Polycom Limited Lifetime Hardware Replacement service provides either next business day hardware replacement or 10-Day hardware Return to Factory hardware replacement on eligible desktop and conference phones until the end of service date provided when the product is announced End of Sale.