Key Features
- Manufacturer Part Number: V-VBRENT-VS-P01BE-U6
- Service Main Type: Technical
- Service Sub Type: Electronic
- Service Description: 12x5x2 Hour
- Provided Support:
- Software Update
- Software Upgrade
- Phone Support
- New Releases Update
- Web Support
- Web Knowledge Base Access
- Service Response Time:
- 2 Hour – Phone Support – severity level 1
- 8 Business Hour – Phone Support – severity level 2
- 12 Business Hour – Phone Support – severity level 3
- 24 Business Hour – Phone Support – severity level 4
- Service Duration: 1 Year
Overview
Basic Support program provides software support services during business hours as defined below, along with upgrades and updates to the products. One year of Basic Support is included with your product license purchase.
