By placing an order with Dihuni LLC (also referred to as Dihuni), you agree to abide by any and all of the following Terms and Conditions.
Order Acceptance and Payment Terms
When you place an order with Dihuni, it does not constitute an automatic commitment or confirmation of our offer to sell. Dihuni reserves the right at any time after receipt of your order to accept or decline your order for any reason. All orders will be fulfilled only after confirmation and agreement on acceptable method of payment by our credit and finance department. Dihuni can cancel any order at any time due to product short supply, recognition of fraudulent transactions or for other reasons deemed suitable by the company. In situations where Dihuni cancels the order prior to fulfillment, Dihuni will promptly refund the order amount through the payment method that was used during ordering. Dihuni offers multiple methods of payments such as credit card, net terms etc depending on type of entity, credit profile etc. Customer shall bear all applicable federal, state, municipal and other government taxes (such as sales, use, and similar taxes). We accept major credit cards, including Visa, MasterCard, Discover and American Express. Government, Education and Company Purchase Orders are accepted, subject to account verification. Final order specifications and payment amounts, including tax and shipping charges, will be communicated in an invoice sent to you after shipment.
Pricing and Availability Disclaimer
We update our prices regularly based on manufacturer and distributor price guidelines. The computer industry is dependent on external market forces and components such as memory etc tend to fluctuate in price unexpectedly. For any item that you purchase, if online price has not been updated to reflect unexpected cost variations, we will contact you to determine whether you want to continue your order at the new price or cancel your order. Dihuni reserves the right to decline the acceptance of any orders. Dihuni also updates stock levels based on manufacturers product availability. If after the the order, we determine that the product is out of stock, we will contact you promptly with availability and lead time information.
Shipping and Cancellation Policy
For completely built systems, the estimated time it takes to process your order and custom build your server is approximately 10-12 business days after we verify your payment. For parts or barebone server systems in stock, orders placed before 12:00pm PST may be shipped the same day. Orders placed after 12:00pm PST or on weekends and holidays will usually be shipped the next business day. Unless there is a shipping promotion, the buyer is responsible for all shipping costs associated with the order. Dihuni offers multiple modes of shipping through FEDEX or UPS or other carriers and trucking companies. Dihuni will use the best possible shipping company at its discretion and provide same or better level of service that was ordered. The customer may be able to use own shipping account; please call us to provide your information. Dihuni will not take any responsibility or be held liable for delays, thefts, damage or lost shipments and will not refund for any delay/loss/damage/theft of shipped packages. All system sales are non-cancellable, final and non-refundable as outlined in our Return, Refund and Repair Policy. If the customer still feels the need to cancel the order, such requests may be communicated by telephone or email. Dihuni will evaluate your request and reserves the right to decline such requests without reason.
Dihuni warrants that the products we sell are free from defects in material and workmanship and, subject to the conditions set forth herein, agree to repair or replace products in accordance with the manufacturer’s warranties from the date of the original retail purchase without charge for parts and labor. Most of our systems come with a 30-days parts and 1-year labor limited warranty as offered by the manufacturer. Depending on the manufacturer, some standard warranties are for 3 years or as outlined on your quote/order. This warranty is limited to the original purchaser and is non-transferable. This limited warranty does not cover any failure(s) or defect(s) caused by misuse, accident, abnormal or unusually heavy use, improper packaging or handling, neglect, abuse, alteration, improper installation, unauthorized repair or modification, improper testing or causes external to the product such as, but not limited to, excessive heat or humidity, power failures, power surges or acts of God. This limited warranty will be void if evidence is seen of screw holes created by Customer, burned-out chips, more than four wires are broken, evidence of repair work performed or damage caused by a party other than Dihuni. This limited warranty does not cover expendable components, any software supplied by Dihuni, any experimental or developmental products, compatibility issues with other hardware and software products introduced after the time of purchase, or products or accessories not manufactured by Dihuni. Under no circumstances will Dihuni will be responsible for other costs associated with product replacement or repair, such as labor, installation or other costs incurred by the Customer.
Dihuni will not be responsible for typographical or other errors or omissions regarding prices or other information. Product pictures on Dihuni.com may sometimes not reflect the actual shipped product. Dihuni makes best efforts to detail technical specifications clearly to help you with your purchase but does not take responsibility for manual errors or technical errors originating from the manufacturer.
Return, Refund and Repair Policy
All product sales are non-cancellable, final and non-refundable unless otherwise stated on product description pages. Please refer to our Return, Refund and Repair Policy and information on RMA process.
At Dihuni.com we collect Buyer’s Name, Contact Information, Billing Address, Shipping Address, Order Details from our customers. Any information shared with our suppliers and technology providers is for the sole intention of order fulfillment. If you choose to create an online account, your user name and password remain confidential and please DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items. For some social proof/credibility applications for marketing purposes, we may use logos, first name and locations of customers without ever using full address and confidential information. For advertising and fulfillment purposes, we may allow third-party companies to collect non-personally identifiable information when customers visit our site.
We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.
Limitation of Liability
In no event will Dihuni be liable for direct, special, incidental, or consequential damages however caused and regardless of the theory of liability including, but not limited to, lost profits, downtime, goodwill, damage to or replacement of equipment and property, and any costs of recovering, reprogramming, or reproducing any document or data stored in or used with a system containing this product.
All sales, transactions, and/or disputes between Dihuni and the customer shall be governed by and construed in accordance with laws of the state of Virginia, U.S.A.