- Manufacturer Part Number: FC-10-0400F-284-02-12
- Service Main Type: Exchange
- Provided Support:
- Replacement
- Return Merchandise Agreement (RMA)
- Web Support
- Phone Support
- Firmware Updates
- Asset Management
- Device Monitoring
- Dedicated Technical Support Engineering Team
- Service Response Time: 2 Hour – Replacement
- Service Duration: 1 Year
Overview
FortiCare Elite offers enhanced servicelevel agreements (SLAs) and accelerated issue resolution. It is targeted toward devices that require prompt attention. This offer also provides Extended Endof-Engineering Support (E-EoES) for Long-Term Supported Firmware (LTS) of 18 months for added flexibility. In addition, it offers access to the new FortiCare Elite Portal that is intuitive and provides a single unified view of device and security health.
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