- Manufacturer Part Number: FC10-X101M-212-02-12
- Service Main Type: Maintenance
- Service Description: 24x7x4 Hour
- Provided Support:
- Parts Replacement
- Repair
- Phone Support
- Email Support
- Web Support
- Web Knowledge Base Access
- New Releases Update
- Firmware Updates
- Asset Management
- Service Response Time: 4 Hour – Parts and Labor
- Service Location: On-site
- Service Duration: 1 Year
- Service Characteristic: Parts & Labor
Overview
FortiCare Technical Support helps thousands of enterprises get the most from their investments in Fortinet’s products and services. FortiCare Technical Support Service is a per-device support service, and it provides customers access to over 1,800+ experts to ensure efficient and effective operations and maintenance of their Fortinet capabilities. Global technical support is offered 24×7 with flexible add-ons, including enhanced service level agreements (SLAs) and premium hardware replacement through 200+ in-country depots.
Fortinet offers three per-device support options tailored to the needs of our enterprise customers: FortiCare Essential, Premium, and Elite. The newly launched Elite service provides 15-minute response times for key product families. Organizations have the flexibility to procure different levels of service for different devices based on their availability needs. Companies should also consider FortiCare Advanced Support and Professional Services.
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