- Manufacturer Part Number: 4870-48350-NBD
- Service Main Type: Maintenance
- Service Sub Type: Electronic and Physical
- Service Description: 8x5xNext Business Day
- Provided Support:
- Parts Replacement
- Phone Support
- Service Response Time: Next Business Day – Replacement
Overview
Polycom Hardware and Software Only Support services provide customers with a choice of flexible support services to meet their needs and budget requirements. Improving customer satisfaction through remote technical telephone support or hardware replacement (service dependent), customers benefit from a decreased total cost of ownership, the level of support service that they require, remote telephone support and access to a team of product specialists
Polycom Technical Support for Endpoints service provides Customers with Polycom voice endpoints who require support for their production environment with 8×5 technical telephone support, software support, escalation within Polycom, and access to Polycom’s enhanced support portal.
Polycom Limited Lifetime Hardware Replacement service provides either next business day hardware replacement or 10-Day hardware Return to Factory hardware replacement on eligible desktop and conference phones until the end of service date provided when the product is announced End of Sale.
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