Key Features
- Manufacturer Part Number: Z1AE-RS5XXX-3500
- Service Main Type: Maintenance
- Service Description: 8x5x3 Business Day
- Provided Support:
- Phone Support
- Accidental Damage Protection
- Wear & Tear
- Live Chat
- Repair
- Restricted Software Access
- Diagnosis
- Case Management
- Analytics Report
- Parts Replacement
- Web Knowledge Base Access
- Online Training
- New Releases Update
- Service Response Time: – Parts and Labor
- Service Location: Carry-in
- Service Duration: 3 Year
- Service Characteristic: Parts & Labor
Overview
Essential – Basic Assurance
This core service offering provides the assurance you need across all your products, going beyond standard warranty providing:
- Comprehensive coverage – if it’s broken, we fix it
- Covers accidental damage, plus normal wear and tear
- 8?5 local time live-agent support
- 3-day repair turnaround time
- Access to restricted software
- Device Diagnostics for mobile computers
- VisibilityIQTM OneCare® cloud-based view for mobile computers and scanners provides visibility to repair, case management and LifeGuardTM analytics reports
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